2022 Mobile Deposit Benchmark Report

Now in its sixth year, the 2022 Mobile Deposit Benchmark Report conducted by Cornerstone Advisors with contributions from CI&T, details the customer experience rankings for the top retail banks and credit unions in the United States. 

The report is designed to pinpoint competitive best practices and gaps as the foundation for product roadmap updates that can best deliver measurable improvement in channel migration, customer satisfaction and end-to-end mobile deposit readiness.

mobile deposit benchmark

 

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Mobile deposit adoption continues to rise

KEY FINDINGS FROM CONSUMER RESEARCH

43% of mobile deposit users

of consumers now consider mobile deposit a “critical” capability

88% of mobile deposit users

of consumers used a smartphone or tablet to access their checking account(s) in 2022

55% of mobile deposit users

of mobile deposit users deposited half or more of their checks this year

Learn where the top 20 US banks rank -- and why

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This report focuses on the customer experience for 20 large U.S. retail multi-channel FIs. All phases of this research project—which includes criteria selection, scoring methodology design, data collection and analysis, and reporting—were conducted independently, without influence from this report’s sponsor.