Case Study: Vanquis Bank increases customer onboarding while continuing to reduce fraud

When Vanquis approached us, they were concerned that existing customers trying to perform actions on their account such as address changes, were sometimes experiencing delays that stretched for weeks while manual checks on the validity of their hard copy documents were undertaken. They recognized that although additional identity proofing is required when customers perform potentially high-risk actions on their accounts, customer expectations have shifted and such long delays are no longer seen as reasonable.